Service Desk

Would you have any question or concerns, the Service Desk is a gateway to the services offered by CSCS. The staff is familiar with all the services offered and their 'operating' conditions.

Service desk staff is available from Monday to Friday between 8:00 and 17:00, except during the Christmas break (24 – 31 December) and public holidays in Ticino.

Basic Support includes resolving problems with utilising services in the Service List. Additional support such as optimisation of codes, installation of other packages/versions of those already available, usage of third party licensed software, investigation into why a user application is not running properly or application-specific usage consultancy, etc. is not included.

FAQ

We compiled a selection of the most frequent technical questions from our users over the years; please check here. Users already registered have access to a more detailed documentation on the Alps (Eiger) facility here.

Tutorials

Follow this link to find material from courses and webinars regularly organised by CSCS.